Support
Standard V1 support is limited to reasonable product-use assistance within the verified EF-PUMP Professional scope.
Standard support may include:
- Installation support
- Product-defect reporting
- Documentation clarification
- Configuration-format assistance
Support boundary
Standard support does not include:
- Engineering reference selection
- Engineering interpretation
- Engineering consulting
- Custom analysis
- Feature development
- Custom software development
Support must not be interpreted as an open-ended engineering consultancy service.
Contact
Product support may be contacted at:
This contact route is limited to the standard V1 support scope described above and does not establish an open-ended engineering consultancy service.